Internal Escalation (wt)+

Nature of Inquiry	Escalation Type	Action by CS	Side Convo/Internal Note	PIC				TAT (working days)
wt+	wt+ related	1. CS to send a side convo/Teams to Loretta & Jovina. 2. Respond to customer and solve the ticket.	Hi Jovina/Loretta, Customer <add reason here>. How should we go on about this? <Add member's ID> Thank you	Loretta: [e-mail] Jovina: [e-mail] Hani: [e-mail] CS: Yourself				1-2 days
	Subscribe/unsubscribe newsletter	1. Refer to KB on how to unsubscribe in Ascentis. 2. If all the boxes are untick, and cust still received the edm.CS to send a side convo/Teams to Loretta & Jovina. 3. Respond to customer once confirmation is received	Hi Jovina/Loretta,​ Customer received the notifications despite being unsubscribed from the mailing list. Could you check if customer is still subscribed to other channels? Thank you.	Loretta: [e-mail] Jovina: [e-mail] Hani: [e-mail] CS: Yourself				1-2 days