Internal Escalation (Store)

Nature of Inquiry	Escalation Type	Action by CS	Side Convo/Internal Note	PIC				TAT (working days)
Store	Exchange in store	1. CS to send a side convo to the retail team (brand specific). 2. Respond to customer once confirmation is received.	Email Subject:<Ticket ID> Exchange In Store Hi Team, Customer would like to exchange a product purchased in store. Below will be the customer's information: Name : XXXXX Mobile : XXXXX Email : XXXXX Brand : XXXXX Receipt reference (if any) : XXXXX Outlet (if relevant) : XXXXX Inquiry : <add product description here> Thank you.	SG CK: [e-mail], [e-mail] FOX: ronkohwingtaiasia.com.sg G2:Group-g2-operations.com.sg LL: [e-mail] AD: [e-mail] MY [e-mail] [e-mail] ALL [e-mail] Hani: [e-mail] CS: Yourself				1-2 days