[SG/MY] Return Pickup Process (Shipping Label Creation) – Knowledge Base

*If customer request for a pickup option for SG or West MY, escalate to TL for exceptional handling. (subject to approval)

Once the authorization on Magento has been completed and the customer has confirmed the preferred pick up date and time, CS can proceed to follow the steps below to create a shipping label.

Note: Return pickup is free of charge.

Work Instructions

NinjaVan/Magento/Zendesk

Step 1:

1. Login to NinjaVan account at https://dashboard.ninjavan.co/home

2. From the main page, click 'Create Order' > 'Create a Return Order'

Step 2: Fill in the Return Order

Part I: Pickup From Customer

1. Address

Address/Postcode/Building,Floor,Unit = Customer's address
Contact Person = Customer's name
Phone = Input the customer's contact number
Email = Input the customer's email address

Click 'SAVE'

Part I: Pickup From Customer

2. Time

Pickup Date = Select the agreed date with customer
Pickup Time = Select the agreed time slot with customer

Click 'SAVE' and 'SAVE & CONTINUE'

Part II: Return to Shipper

1. Address = Select as below:

MY: 'James Lim/Muhd Ammar'

SG: 'Wing Tai Ecommerce Returns'

click 'SAVE' and click 'SAVE & CONTINUE'

Part III: Order Details

Order 1

Parcel Description =

Order ID:
RMA:
SKU:

Any Dangerous Good(s) = Select 'No'

Click 'SAVE & CONTINUE'

Part IV: Review & Create Return

Click 'CONTINUE'

Step 3: (Only for MY)

Download shipping label and attach to the email response.

Step 4: Add return TID in Magento

1. In the Order ID page, click 'Returns' under order view.

2. Select 'view' on the RMA.

3. In the RMA page, click 'General Information' under Return Information.

4. Under the 'Shipping Method', CS to fill as below:

Title = Input the courier's name
Number = Return TID (Can be found in shipping label)
Action = Click 'add'

Step 5: Update Consolidated tracker

Link: SG Tracker & MY Tracker

Step 6: Email customer the pickup confirmation and click 'Submit as On Hold'

Macro for email response

Return/Refund::Return Pick Up MY::Successfully Scheduled