Returns Checklist

Description	Drop off		Pickup
	SG	West MY	East MY
1. Return form received/created
2. Check the return request eligibility and ensure that the investigation below is covered (Reference: Returns eligibility) Return 14 days from the date of delivery Refundable products Reason of return (check supporting document on Magento) Return method (drop off/pickup)
3. Email customer - verification of pickup address & date/time *Once customer confirms on preferred date/time, arrange for the pickup
4.1 Create return shipping label for the pickup (Reference: SG/MY label)
4.2 Create return shipping label for the drop-off (Reference: SG label & MY label)
5. Update consolidated tracker & shipping method on Magento (Return TID)
6. Proceed with RMA authorization in Magento (Reference: Authorization)
7. For return pickup only, email customer. *attach the shipping label for MY
8.1 if QC 'Acceptable', CS can authorize the refund on Magento. (Reference: Refund- acceptable) 8.2 if QC 'Unacceptable', Ops team to provide next course of action (Reference: Refund - unacceptable)*CS to send a side convo to Finance
9. Email customer - inform customer of the outcome and refund status