[In-store] Exchange & Return Eligibility

[In-store] Returns: Only exchange is available for in-store purchased item(s). If customer insist for return/refund in-store, escalate to TL for exceptional handling (subject to approval).

[In-store] Exchange: Below are the in-store exchange requirements:

Exchange Eligibility	Remarks
Exchange Window	Exchange is valid at all stores in Singapore within: 14 days from the date of purchase for regular-priced items  7 days from the date of purchase for sale items
Exchangeable /Non-exchangeable Products	Exchangeable Product 1. Products that are purchased only in Singapore retail stores. (Not applicable for online purchase) 2. Products must be: - In its original selling/packing condition with original price tags intact - Unused/ unwashed/ unworn/ undamaged 3. Products that do not fall under the Non-Exchangeable List. 4. Original receipt and credit card charge slip must be presented upon exchange.	Non-Exchangeable Products Undergarments Lingerie Sets Swimwear  Jewellery Shoes Socks Water-Bottle Consignment items Carrier bags & reusable tote bags Gift card * Purchases that were made with any form of gift card or gift voucher will only be entitled to an exchange